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      Lumen

      Engaged Employer

      Lumen reviews

      Great offerings, but legacy staff slows down change, growth. - Anonymous employee Lumen Employee Review

      4.0
      Sep 25, 2015
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Broad portfolio with top-notch offerings across the base offer something employees can be proud of. Opportunities to learn abound. Cloud offerings are some of the best in the industry and improving.

      Cons

      CenturyLink can't seem to stop acting like an old telco. Large base of legacy staff with outdated business ideas and practices are a heavy anchor to opportunities to grow. Continues to spend money marketing just to the consumer, leaving no brand-awareness for the rest of the portfolio. While there may be growth areas, there are other very large pockets where career growth is seemingly deliberately stymied. Integration of Tier3 and Savvis has been handled very poor, and the exodus of top-talent continues.

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      5.0
      Jun 23, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall great culture and team

      Cons

      Fully remote, not too much interaction with coworkers

      avatar
      Lumen Response
      1w
      Thank you for your feedback. We value your input. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're glad you value our culture and your team. Thank you for all the time you spent at Lumen. We wish you all the best with the next step in your career.
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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