Pros
Work from home is a nice...so your senior management can't see the disgust on your face.
Cons
You are a glorified tech, only you are paid less, are expected tell your senior manager what you're doing at all times, even outside of work, make less than your employees, expected to be engaged 24X7, with no life balance AT ALL. You are tied to a call queueu, like an agent, and just waiting to get screamed at by a customer, that most likely is not yours. You have 0 time to actually manage, due to this, because if you are managing, In meetings, one on one's, you are not in the phone queueu, and missing your call adherence metrics. You are on call, and get no flex days. PTO? Not a chance. You are 24X7, and get customer, employee, senior manager calls constantly. Don't you dare not answer! That's not customer obsessed!!! 0 career pathing, 0 information on how you progress in the company. "At Lumen, we pay for performance..until we have to pay for performance, then we make up reasons you were not performing". Did I mention 0 raises for managers? Did I mention bonus structure is the same as your employees?
