Steep learning curve, pay isn't great - Customer Care Manager II Lumen Employee Review

Easy to learn, manageable schedule, supportive management

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

- Benefits are great, medical coverages are great and there are a few plans to choose from that makes sense for you. Prescription coverage has changed a bit over the years and declined a bit but still within reasonable expectations. The additional perks and benefit services are great, lots of savings and reimbursement options. - teams are great and collaboration is necessary, but easy when you work with great people

- stability is a large concern for most of the population, as with any transformation and AI focused company there is a gap in the value of people vs. the value of time and money. It never used to be this way.