Good for now... - Sales and Care Associate (Call Center) Inbound Lumen Employee Review

3.0
Mar 20, 2011
Recommend
CEO approval
Business Outlook

Pros

Decent base pay, good benefits , good commission.

Cons

managed poorly, constant unneeded change, not shy to fire even if its undue, slightly unrealistic quota more used against people they want to fire anyway.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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