fully remote, independent - Sales Associate Lumen Employee Review

3.0
Jun 23, 2024
Recommend
CEO approval
Business Outlook

Pros

they give you 2 hours a month for a program called 2foru and you learn new skills, fully remote, sales comp paid monthly on top of pre paid card that usually gets filled weekly sometime bi-weekly

Cons

fully remote, management has their cliques, not a lot of constructive feedback, been left hanging on calls with customers a lot because management isn't always responsive (embarrassing for customer), they are still trying to get out of the black cloud from stealing money from customers, if they don't like you then they can put in a que that offers no sales opportunity, if they want you gone it seems like they'll move to retention and not provide any training therefore hurting your comp, hard to take pto, a lot of times you get mocked in the teams chat or they will send employees to spy on you at your home location.

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Lumen Response
1y
Thank you for sharing your experience at Lumen with us. We're determined to get better every day, so your feedback is important to us. We're happy to hear that you enjoy the 2forU program we offer at Lumen. We wish you all the best with the next step in your career!

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
2w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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Lumen Response
2d
Thank you for sharing your feedback with us. We value your input. We're disappointed to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further. We're glad you value our medical benefits and AI integration. Thank you again for your feedback. We appreciate your hard work!
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