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      Lumen

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      Lumen reviews

      Managment lacking - Fiber Success Team Ambassador Lumen Employee Review

      1.0
      Oct 2, 2024
      Fiber success team ambassador
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay was decent Your peers are usually helpfull and try to assist

      Cons

      The managment gives little to no guidance The managment is not straightforward about tasks that need to be completed. Usually leading to confusion and a more important task not getting completed and putting the fault on those below them. When things get difficult managment pushes to lay off employees or fire them rather then putting in the effort for proper training When I advised managment I was part of the lgbtq and gender fluid. I was treated differently. Communication broke down, about a month later I was laid off.

      avatar
      Lumen Response
      1y
      Thank you for being open with us. We're happy to know that you valued the compensation. We're determined to get better every day, so we value your feedback about management. This will help us more clearly take any necessary action. We wish you all the best as you continue on with your career!

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      2w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

      avatar
      Lumen Response
      6d
      Thank you for sharing your feedback with us. We value your input. We're disappointed to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further. We're glad you value our medical benefits and AI integration. Thank you again for your feedback. We appreciate your hard work!
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