EXTREMELY BAD and BIASED MANAGER | BAD POLITICS - Human Resources Lumen Employee Review

1.0
Feb 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Lumen is a good company, but the people here make it bad.

Cons

Manager is biased, they like only when things are going their way, but if someone doesn't follow them blindly, they won't even consider the work, they will just give poor rating which will negatively impact performance review and STI Pay along with hike. And we don't even have the right to question them, because if we question, they will try to explain that it was us who was at fault and we will have to accept the bad rating, in spite of the hard work. Even though in the performance rating comments, they have mentioned all good things, but while on call they will dig out in past and bring out things which are not even valid, because they do the same but if we do that, it becomes an issue. After all the conversation if we are still not satisfied with the ratings they give, they will ask us to talk to the upper management, but they will also threat us that if we talk to the upper management, it will not be good. Basically, either we do what they are saying and if we don't do or question them they will give poor rating. Also, the management in Lumen India is not good.

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Lumen Response
1y
Thank you for taking the time to write a review. We appreciate your feedback to help us improve. This will help us more clearly take any necessary action. We're glad to have you on board with us!

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
1w
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
1.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

Cons

Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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