Role not as advertised, not for true Project Management Professionals - Network Implementation Program Manager Lumen Employee Review

4.0
Mar 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Company is in a stage of growth and revision in the telecommunications sector. Projects were clearly defined if not well designed, engineered, and properly budgeted. Decent benefits including accruing vacation and sick leave, health, dental, and others.

Cons

Working as a project/ program manager is a misnomer. As an experienced project manager in waterfall/ agile/ and hybrid methodologies, with PMP certification, scope of job was more accurately described as Construction coordinator/ project auditor. Span of control was limited to handing off of externally contracted engineering projects to externally contracted construction companies, and auditing posted expenditures within scope of project. noteworthy to state that my time here was during a transition, with inexperienced and poor leadership that was focused primarily on cutting costs -which in many instances resulted in tension, high turnover, and strained and damaged relationships with adjacent utilities, third party contractors, and other members of the corporate team. Pay (salary) well below industry standard for a PMP. I was the only PMP in my group of peers. most were pulled from other areas of expertise throughout the company (internet service sales, internet service technicians).

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Lumen Response
1y
Thank you for sharing your feedback with us. We need feedback to learn about how we can improve. This will help us more clearly take any necessary action. We wish you all the best with the next step in your career!

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
23h
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
23h
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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