There are constant changes taking place in the organization. Salaries are low. It's been 10 years since employees received a merit increase. In 2025 they finally issued a merit increase, however not everyone received it. Even with the merit increase, some employees are still grossly underpaid. The company changed our compensation structure that took place in March, however the majority of employees do not understand how payment will work and what to expect. With the base pay not paying enough to be able to live off of, the commissions received are very important. Not knowing what our checks will look like has everyone stressed. Lumen is always going through layoffs. You can be a great performer, but if you are in a department that they no longer need, you will be laid off. Overall it's very stressful, and I would not recommend working for this company. Many people are looking to leave as soon as they find a better opportunity
