Customer Account Manager - Anonymous employee Lumos Fiber Employee Review

Remote work is the best

Isolation can be lonely at times

Supportive peers and lower level management

The insurance is outrageous. The pay is not competitive or transparent, there appears to be no real pay scale, or top pay for technicians. The annual merit review process is a waste of everyone’s time because merit based raises are based on pre-determined budgets and “no one can exceed expectations”.