Nov 14, 2024
Luna Physical Therapy Response
1yThank you so much for taking the time to review Luna—we truly value your feedback.
Some of the initial points you raised are unfortunately inherent to working as an independent contractor. That said, your concerns about inappropriate concierge actions and delayed app responses are very concerning. A 2-3 day delay for urgent matters is absolutely not acceptable, and we want to address this immediately to ensure a better experience.
If you’re comfortable, please reach out to us at success@getluna.com with additional details so we can investigate and prevent similar issues in the future.
Thank you again for sharing your thoughts—we greatly appreciate it!