High expectations with autonomy - Shop Manager Lush Employee Review

4.0
Nov 12, 2025
Recommend
CEO approval
Business Outlook

Pros

You get the space to be creative and flexible. You learn how to manage a business as though its franchise i.e navigating your management accounts and retail margins. Great space to grow and perfect your leadership and business management skills whilst working for an ethical business.

Cons

If you work in a central London location you do have high pressure and expectations to meet targets for profit margin, sales, staff satisfaction and most importantly customer service. If you manage a spa it is very challenging to balance sales and capabilities of the team.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

4.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent benefits Great discounts on items(50% off) Amazing diversity and inclusion Great values and culture

Cons

Not many opportunities for advancement

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