Shop Assistant - Shop Assistant Lush Employee Review

4.0
Aug 30, 2016
Recommend
CEO approval
Business Outlook

Pros

- 50% Discount - Supportive colleagues, who often become friends. Also you get to learn a lot about different walks of life as there's a real mix of people at lush! - Feedback on progress - Freedom in style choices (apart from wearing black and white, everything else is okay) - So many opportunities to move up the ladder - Meeting customers from all over the world - Great products - You will always smell great - Many products are given to charity - Charity/ Awareness events

Cons

- Since changes have happened, it's not clear of what we're supposed to be doing sometimes! - Training started well, but haven't been trained in much in the year I've been there - Customers can be demanding/rude at times, although generally they are lovely - Varying quality of management (some are great and super supportive, whereas some are pushy and create a culture of fear) - So much waste is created from 'broken' bath products - Irregular shift pattern, often hours will be spread across 5 days, in the middle of the day/ in the evening

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

4.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent benefits Great discounts on items(50% off) Amazing diversity and inclusion Great values and culture

Cons

Not many opportunities for advancement

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