Sales Assistant - Sales Assistant Lush Employee Review

2.0
Mar 13, 2018
Recommend
CEO approval
Business Outlook

Pros

As a worldwide company it has great ethics and awareness. Products are fantastic as well. 50% off as well isn't a bad incentive.

Cons

A lot of problems. Workplace is very cliquey. A lot of poor organisation from head office. Constantly felt stressed to hit targets and pressure customers. Worst of all was workplace bullying. Not only was I bullied by my manager but I watched 6 of my fellow team members get bullied who all left because of it. Head office was alerted but no action was taken against the manager even though they were very aware of the happenings. Very disappointing that a company that says it's so ethical allows bullies to flourish into management jobs. Head office were ultimately useless and did not provide me or my team any support whatsoever.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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