Inconsistent experiences - Anonymous employee Lush Employee Review

3.0
Mar 21, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Staff discount Ethics Freshness Training Training boxes of product for when new products are released You get free reusable cups, etc as you can't bring single use into stores (this is good) Access to free mental health services

Cons

1. Limited positions available as store manager and in head office so it's very competitive to be promoted. HO positions especially rarely come up. 2. Inconsistent management. Really hit and miss depending on where you are in the company. Seems to make a difference if you're one of the popular ones. Really aware if you're not popular. 3. Cliquey in all areas of the business 4. Expect a lot out of store staff with all of the opening and closing procedures 5. Communication from HO inconsistent. Sometimes way too much to absorb, other times you don't know something has changed with a launch until it's happening and that can mess up rosters 6. Policies and procedures not clear 7. Technology is absolutley shocking. Needs major investment. POS problems, fax machines still exist at Lush, can't be trusted with internet apparently (at least when Iw was there)

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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