Used to be fun, but now there is a lack of support - Anonymous employee Lush Employee Review

3.0
Apr 1, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Ethical policies, staff discount, free Employee Assistance Program

Cons

Over the years the degree of transparency from HO seems to have diminished greatly over time. There is a lack of support from HO, and when support is requested... crickets. Even though there is a constant supply of new stores opening, HO doesn't hire internally very often to accommodate the growth and supply support to the stores. The business itself is incredibly clique-y, and you will know when you're not popular. Opportunities tend to be only offered to popular or Sydney based staff. The remuneration for Casual staff is excellent but incredibly sub-par for Management. Expect to see your casual staff make more money than you during busy periods.

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5.0
Jun 16, 2026
Recommend
CEO approval
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Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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