A lot of gossip and judgement from management - Sales Assistant Lush Employee Review

1.0
Apr 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Staff discount was generous, good pay for all ages. I was on a four hour contract but was often given more during busier periods. Ingredient tips were interesting and daily goals were good aims for progress. Lovely customers and we had a customer who would visit each week with sweets.

Cons

Lots of gossip occurred in my shop. Many temporary staff left before Christmas because of this. Supervisors pick favourites and are good at making you feel unwelcome and/or unwanted. Being in with 'the crowd' was important to get shifts that would match your availability. Complaints did not get taken seriously, my friend was bullied by one of the female supervisors and this was laughed about when she complained. There was a lack of training and many staff were told that our knowledge of the products was not good enough. I was always underpaid each month and often ignored when I brought this up. Little to no praise was given from management however permanent staff members were encouraging. Gifts were stolen on a regular basis and all management would be in the staff room. Blame for stock loss would be passed to employees.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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