Avoid Lush Bournemouth!! Bullying, Untrained Management, Overstaffed and Undervalued - Anonymous employee Lush Employee Review

1.0
Apr 13, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay is good, but still not worth it

Cons

Forced to quit on first shift Dumped on shop floor and expected to have full product knowledge Management are not qualified shouted at staff front of customers No freedom, have to wait for supervisors approval for EVERYTHING! Rota incorrect every week

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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