Not what you would expect from an 'ethical' company. - Sales Assistant Lush Employee Review

1.0
Nov 28, 2018
Recommend
CEO approval
Business Outlook

Pros

Good discount Good Pay Other Sales assistants were lovely. Generally was enjoyable. Great products.

Cons

-Management was awful, 'us vs them' mentality. -Can be mentally draining. -Inexperienced Supervisors, generally looking to meet a quota in disciplinary action. -Pushy sales tactics (sometimes customers just want to be left alone!!) -Scare mongering tactics were often used, and the systems in place to "control" employees were generally patronising, including disciplinary action if you are off sick too much. -Mental health and wellbeing was not taken seriously. -Joined feeling excited to work for such a great company, and left feeling deflated and disappointed in what I thought to be an ethical company who treats their employees with respect and decency.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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