Not Good. - Sales Lush Employee Review

2.0
Aug 13, 2019
Recommend
CEO approval
Business Outlook

Pros

Product freebies. Sales staff and a few supervisors are often very lovely and wonderful people. Lush's ethic for reducing waste, stopping animal cruelty and helping the environment are all very good causes.

Cons

Poor management. Communication is a joke, can be very mocking, or just completely lacking. Matters are handled with sales staff too often insensitively and carelessly. Sales staff often feel disregarded and looked down upon, especially when there is a culture of favouritism and elitism. There is a general sense of the work ethic, environment and management conduct being detrimental to mental health among staff. Very little to no progress opportunities for very deserving staff members already in the shop.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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