Great ethics and benefits but chasing a ghost - Store Manager Lush Employee Review

-Prepare to be numbers focused at all times. It’s ALL about driving sales and KPI’s at every single moment of the day. -Company will tells you it’s about creating great experiences for your customer, but if those experiences have a result of low conversion or if the customer doesn’t spend $30, be prepared to talk about what you should have done differently with them. -Feedback obsessed. You cannot just give straight forward feedback, everything needs to be planned and scripted with specific wording and makes the whole process so awkward. -Sales associates are expected to receive feedback at every moment of their shift after every interaction. -Chasing the ghost that was the 2015 bath bomb boom that lead to high sales. Business is declining from then and they don’t understand you can’t always be growing 50%+ every year. -You basically harass customers into talking to you. If you don’t you will be given feedback. -Global mystery shops used to label stores as “awful”. -“RST” is intensive. Every manager has cried from stress on a store visit before. -ZERO ROOM FOR GROWTH. HQ is in Canada, no opportunity for US employees to grow into roles other than retail. District level leadership aka “RST” is extremely limited and the select few company faves that have been in their roles for 10+ years move into those positions. RST is untouchable. -Your life becomes Lush. You become defined by your job, your friends become lush, you must add corporate profiles to your personal Facebook page. -Impossible to achieve bonus with the current state of the business. -Impossible to achieve a raise with current state of business. No guaranteed raise year on year.