Pros
- 50% discount on products and spa treatments. - Learning about ingredients and their benefits. - Products are largely good quality. - Mostly ethical ingredients. - Good charitable outreach. - Friendly staff unless they have drunk the bath bomb water.
Cons
- Treat employees like less than human if they aren't senior staff. - Managers tend to enjoy sitting back and "overseeing" associates in order to "give feedback" when they believe the associates aren't being aggressive enough to customers. - Lots of pushing to make sales at any cost, they encourage associates to ignore customer discomfort and continue selling until they leave the shop. I was once asked what my 'reapproaching strategy' was for a customer who very angrily told me they wanted no help. - Infrequent breaks, and not-so-subtle hints that managers would prefer you didn't take breaks at all. - Inadequate training: never received health and safety training; had no employee guide to help learn store policies. - Lack of clarity on store policies led to employees being written up for violations they weren't even previously aware existed. - Management seems to quite quickly get a huge boost in power and most do not appear to be prepared for it, leading to abuse of power and a feeling that they are 'untouchable' and somehow above all other employees.