Really enjoyable work environment - Sales Assistant Lush Employee Review

5.0
Jul 9, 2020
Recommend
CEO approval
Business Outlook

Pros

Lush pay London Living Wage within London which is £10.55/h, you get 50% discount on almost everything except knot-wraps and tote bags, but does include spa treatments. A free spa treatment upon employment, and a guaranteed contract. They also provide a free private 24/7 counselling service you can access independently and confidentially which is really nice.

Cons

I found it quite difficult to negotiate more hours on my contract, but I don't know of anyone who has had any issues reducing their hours if that's a problem.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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