Terrible work environment, terrible pay - Sales Assistant Lush Employee Review

1.0
Jan 15, 2021
Recommend
CEO approval
Business Outlook

Pros

50% off products and free testers

Cons

Minimum wage but they expect you to do demos and in depth consultations knowing all of the products really well, then watching over your shoulder as you speak to each customer. Very confronting, you have to approach each customer within 30 seconds and most of the time the customers hate it. No managerial direction or support. Lots of gossping and cliques, really an awful place to work if you have any level of anxiety, its really not worth it.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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