Dysfunctional and too big for itself. - Anonymous employee Lush Employee Review

1.0
Mar 11, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

50% discount. Some great colleagues.

Cons

Poorly run cult of personality, with nepotism and sycophancy at its rotten core. Many people at the top of the business simply aren't qualified for their roles and have managed to sweet talk and blue sky think themselves into it. On the one hand, Lush values profit over its staff and treats employees with contempt and disregard. On the other hand, it lacks clear vision and direction, making the same mistakes repeatedly, which has a detrimental effect on profit. Lush's cult like company culture breeds arrogance and robs its decisions makes of clear perspective. It is a beacon of toxic positivity and people with differing opinions are usually branded as 'negative' and made to feel unwelcome.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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