Clique culture - Sales Assistant Lush Employee Review

1.0
Sep 19, 2021
Recommend
CEO approval
Business Outlook

Pros

50% discount on most of the products.

Cons

The shop I worked at was very cliquey. After a few years of working in the clique culture that is Lush it wore my mental health down to an all low. The HR department is abysmal. That’s if you can call them an HR department. I had a couple of complaints about people using derogatory words around/towards me and they labelled it as a “misunderstanding”. Cultural appropriation Overbearing trainers who think they are hot stuff even though people like myself are fully qualified in beauty therapy and know more about the ingredients than they do. They shove Health Assured down your face even when you tell them you are receiving outside help for your declining mental health. This was shoved in my face FIVE times AFTER I told them I didn’t need it. Management gaslight employees

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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