No recognition, No appreciation, No Progression - Retail Manager Lush Employee Review

1.0
Oct 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Working autonomously, hiring your own staff and setting a good example in store for your staff.

Cons

It's like working for a cult, nothing is ever good enough, budgets will be increased if you look like you're going to hit target to avoid paying bonus', You will be subjected to gas lighting, ghosted if you make a complaint and the HR dept is the biggest joke. There is no room for progression unless you're part of the 'in crowd' and favoured by retail support. The company claims to be ethical but is in fact one of the most corrupt companies that hides behind No Animal Testing & being 83% Vegan.. They unfortunately don't practice what they preach and unfortunately nepotism is alive and well within this company. I'd highly recommend thinking twice before agreeing to work for this company, they will bleed you dry emotionally and physically and hand hang you up as a trophy claiming you are the one at fault.. Its very sad considering it attracts some many amazing people to the business and they just leave disgruntled and unhappy.. It's actually really sad.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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