Avoid Lush Cardiff - Sales Assistant Lush Employee Review

1.0
Jan 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Besides discount and a free spa treatment there really aren't any.

Cons

Supervisors and Management literally bully staff. One manager who's "tough" approach to management which is just accepted by all, would literally shout at you on the shop floor. The supervisors don't even make sales even though in every other Lush they're required to. I hope £1 extra in pay is really worth being so rude. Picking favourites is also a huge problem as if you don't make friends with management you're pretty much worthless in their eyes. To sum up the working hierarchy i would have to say - Cliquey, Emotionally abusing and Downright rude

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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