Unorganised company leading to toxic workplace - Supervisor Lush Employee Review

1.0
Oct 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Do meet some lovely people and get good staff discount. Loads of free stuff, probably too much.

Cons

Too many to list: • No Regional Managers leaving store managers with total control, creating huge disparity between different stores. This also means progression is difficult as once youre a store manager thats it. •Toxic workplace where all staff have become too involved in each others lives, no proper boundaries set between managers and staff creating an environment of gossip. • Upper management too concerned with being positive to give staff members a reality check. Some staff were (and still are) waiting for promised/suggested promotions but in reality they will never be offered these positions, management just string them on for years and years. • Lack of consistency and clear favouritism when it comes to most things - availability feedback etc. • No consistency within the management team • Lots of drama within the team, people feel a need to be included in everything and consistently there is drama about nights out etc • Yet throughout this nobody is ever really held accountable, put on performance reviews or have efficient action taken. I mean you even had some really serious incidents in my tenure and rather than actually firing staff they were just demoted? • Toxic workplace leass to people doing work way above their pay grade! Wether this be training marketing etc

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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