My Experience at LUSH: A Cautionary Tale of Chaos, Micromanagement, and Nepotism - Web Engineer Lush Employee Review

1.0
Apr 17, 2023
Recommend
CEO approval
Business Outlook

Pros

50% off their products is nice, will make you smell good, and make you popular amongst friends. My salary was higher than average.

Cons

Chaotic work environment with a lack of structure and organization. No prioritization of work, with everything being labeled as "business critical." Deadlines are often set before work is known about, leading to a rushed and unfinished product. Proof of concept applications are released to production, leading to a maintenance burden for the development team. Middle managers are hired to solve the backlog problem, leading to a micromanagement culture. Teams are siloed, leading to knowledge gaps and mistakes when team members leave or are absent. Third-party integrations are decided without technical input, leading to suboptimal choices and a slow website. Nepotism and unqualified management with no experience in similar roles. High turnover rate among developers. Website accessibility is compromised due to the CEO's son's preference of not having a navigation menu, contradicting the company's ethical charter that All are welcome, always. The company's Digical Ethics Policy is not followed and is seen as virtue signaling. The overall company culture is getting progressively worse, making it a place to avoid.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

See reviews by: Helpful|Rating|Date|All