Avoid this store and company - Anonymous employee Lush Employee Review

1.0
Jun 1, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only pro is meeting other shop floor staff, all of who are equally as traumatised from working there.

Cons

Honestly avoid working for lush, but definitely this shop. They break so many health and saftey laws, they don't care about people's health, constantly blocking the fire door, keeping fire doors propped open, making teenagers go out by themselves to empty the bins when it's dark knowing full well people use out there and people defecate by the door. It's beyond unsafe and that not even the half of it. Management can be so toxic to shop floor staff and even to customers. Asain customers are treated like trash, A supervisor tired to make me follow young black children around saying they were stealing, they wernt. Sexual predators have and still work there, nothing is done about it. As for caring about staffs mental wellbeing, they don't and you'll get bullied into believing you can't get a better job, you can, youre worth more than being told you're terrible at your job for not pestering someone ten times to bring up the average sale. You're expected to befriend the public to sell over priced terrible products, designed by homophobes, terfs and racists. Lush disguise themselves as green warriors when the founders themselves are tories. Please avoid, please know you're worth and know you're better than this.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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