In two words: awful experience. - Sales Assistant Lush Employee Review

1.0
Mar 14, 2024
Recommend
CEO approval
Business Outlook

Pros

The (living wage) good pay, a lot of free products to take home, 50% discount for all staff that can be used when you want to, can meet some nice co-workers.

Cons

The awful management which is always micromanaging and very contradicting with their tasks and orders to you, destructive criticism feedback from staff, toxic environment, unfair treatment depending on what worker, not a good place for people with autism or ADHD to work in - clear bullying towards neurodivergent workers from the staff, if they don't like you, you will be targeted and no matter how good your work performance is, it will lead to your contract being terminated, the environment is also extremely clique-like with the permanent staff always huddling into groups on the shop floor and openly talking bad about new staff, you are forced to talk to customers numerous times during their time in the store even if they say they don't wish to be spoken to, there are several issues with payroll and you might not get paid correctly, and trying to get time off is a nightmare, they will put you on shifts on days or times you specifically said you cannot do.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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