Could be better - Anonymous employee Lush Employee Review

3.0
Oct 30, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Supportive Colleagues: Collaborative and skilled team members make for a positive and motivating work environment. Engaging Projects: Opportunities to work on innovative and impactful projects add excitement and variety to the role. Creative Input: Open culture for pitching and sharing new ideas fosters innovation and personal contribution. Flexible Remote Work: Remote work options provide flexibility and support work-life balance.

Cons

Below Market Salary: Current compensation does not align with industry standards, making it less competitive in today’s market. Extended Pay Freeze: The company has maintained a pay freeze for three consecutive years, with no adjustments for annual increases or inflation. Unachievable Bonus Structure: The bonus system relies on a spending target controlled by leadership, creating unrealistic targets that limit employee earning potential. Lack of Respect from UK Leadership: UK-based leaders demonstrate a lack of respect and appreciation for the North American team, affecting team morale and cohesion.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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