Toxic and Bullying Management - Sales Assistant Lush Employee Review

1.0
Nov 28, 2024
Recommend
CEO approval
Business Outlook

Pros

50% off discount. Friendly sales assistants. Flexible hours.

Cons

The manager and trainee manager are toxic bullies. They create a negative environment to work in. They talk behind supervisor and sales assistants back. Poor communication with all staff. Lack of (effective) training. Pressure to sell to customers who do not want to be approached. This shop in particular love to mention how a lot of the management are neurodivergent/autistic, but when sales assistants are also neurodivergent it becomes an issue. Interview stages are not neurodivergent friendly. Oh, and the manager is also ableist! Avoid lush, but particularly avoid this shop.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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