2.0
Oct 26, 2020
Former employee, more than 3 years
Nashville, TN
Recommend
CEO approval
Business Outlook
Pros
Great benefits , unlimited PTO if you can take it
Cons
Middle management (team leaders) get ignored. Looked down on for complaints that department was the Only one on phones, Then sister department got praised for adding phones. Agents are babied and it’s hard to manage performance due to lacking standards and goals.