Great pay, abusive callers - Customer Experience Associate Lyft Employee Review

3.0
Apr 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Excellent pay and benefits, nice building to work in

Cons

Customers calling to abuse the experience workers, screaming at you until you provide them with discounts or free rides. Drivers who aren't fit to work in a public environment due to abrasive personality or inability to collaborate calling to abuse the experience associate.

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5.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

work when you want to

Cons

dealing with rude customers daily

4.0
Jul 26, 2026
Recommend
CEO approval
Business Outlook

Pros

opportunities for learning, state of the art tech stack

Cons

unstable employment, reorg too frequently

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