Amazing people and remote work, but culture has shifted - Customer Success Manager Lyra Health Employee Review

Great culture. Great people. Great benefits. Good pay. Excellent work life balance. So much work to do. Lots of growth opportunity

It is busy. There is no shortage of work to do. Some managers have grown in their roles and built a solid career for themselves at Lyra. They’re great partners to work with. Other managers don’t know what they’re leading, and cause confusion for the business, constantly moving the goalposts.

Working here is incredible. The organization balances rapid innovation with the highest standards of clinical care to expand access to quality mental health support. Management genuinely cares about the team, offering competitive pay, excellent work-life balance, and dedicated leaders who foster a supportive and inspiring environment

The company is scaling rapidly right now, so you need to be adaptable and willing to pivot as processes evolve. While I personally enjoy the momentum and growth, it could feel fast-paced or draining for someone who prefers a static routine.