I did not like working at Lyra Health. - Blended Care Therapist Lyra Health Employee Review

1.0
Dec 29, 2023
Recommend
CEO approval
Business Outlook

Pros

Salary, generous PTO, Benefits, Flexible Schedule

Cons

I was a Blended Care Therapist that worked at Lyra Health. I felt that the caseload every week was high. If you don't have at least 27 clients per week; you don't get a bonus. There is a lot of pressure on data. If your client doesn't improve; you don't get a bonus. There was a lot of pressure from my manager to discharge the client as soon as possible. Therapists would get a bonus for every client that was discharged with a positive outcome. I felt that I was micro-managed for positive data numbers. Data was pushed heavily. I did not think that the recording therapy sessions was ethical. Therapy session were recorded. Lyra put a lot of pressure on me to get my clients to consent to having their therapy session recorded. Obviously, the clients had to consent to this. We were evaluated on how many clients said yes to having their therapy session recorded. Managers would then review the video session and give the therapist feedback. Obviously, a lot of my clients said NO because who would want to be recorded talking about personal trauma, or things that you are struggling with.

Explore other reviews about Lyra Health

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture. Great people. Great benefits. Good pay. Excellent work life balance. So much work to do. Lots of growth opportunity

Cons

It is busy. There is no shortage of work to do. Some managers have grown in their roles and built a solid career for themselves at Lyra. They’re great partners to work with. Other managers don’t know what they’re leading, and cause confusion for the business, constantly moving the goalposts.

1.0
Jul 21, 2026
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

Remote work, potential to make a positive impact

Cons

My experience was that the organization's stated values around employee wellbeing, inclusion, and DEIB did not consistently translate into day-to-day practice. While there was significant emphasis on culture and inclusion initiatives, I found there was often little meaningful, actionable support when employees faced legitimate challenges. The role itself was already highly demanding, but it was made significantly more difficult by unrealistic performance expectations, constant pressure to meet metrics, excessive micromanagement, and limited flexibility or autonomy. Rather than trusting employees to use their professional judgment, the environment often felt focused on surveillance and performance over sustainable, quality work. I also observed what I perceived to be inconsistent treatment of employees by senior leadership. Concerns were not always handled in a way that fostered psychological safety, and management approaches at times felt intimidating rather than supportive. This created an environment where employees could feel discouraged from speaking openly or advocating for themselves. For me, the combination of high stress, limited autonomy, and a leadership culture that did not consistently reflect the organization's stated values ultimately made the role unsustainable. I'm grateful to have moved on to an environment that better aligns with my professional values—one that emphasizes trust, respect, psychological safety, flexibility, and empowering employees to do their best work rather than managing through constant pressure.

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