Good People, Broken Culture - Paid Media Strategist MMGY Global Employee Review

The positives were outweighed by the culture and lack of leadership, morale, and trust that, in my experience, came from the top. It was difficult to reconcile the CEO's public image as a leadership voice with what I experienced internally. The way leadership was presented externally often felt very different from the reality inside the company. Because the CEO had limited direct interaction with employees, many employees experienced leadership through the Chief of Staff. In my experience, that communication style, delivered on behalf of the CEO, was one of the most challenging aspects of the culture at MMGY. Interactions often felt confrontational, difficult, and demoralizing, and I regularly observed instances that left employees visibly discouraged or distressed. Any decisions, feedback, or direction were frequently framed as coming directly from and on behalf of the CEO. Whether stated explicitly or implied, it created an environment where many employees felt there was little room to question the communication or offer pushback because it was perceived as coming directly from the top. Because the CEO was not highly visible day to day, it became difficult to separate the experience of the Chief of Staff's communication from my perception of the CEO's leadership itself. For me, this was a major driver of the culture issues people often reference in reviews here. Other members of the GLT frequently seemed left dealing with the fallout of these issues. Everything else people mention, including layoffs, lack of raises, heavy workloads, low morale, and a culture where many employees felt hesitant to speak openly, largely matched my experience as well. By the time I left, many employees appeared burned out, disengaged, and actively looking for opportunities elsewhere.