Pros
Very fun atmosphere, the team members are great, the GM is the best; she understands that there is life outside that has to be dealt with, so she is flexible with schedules and works around the needs of her employees and supports them vigorously. Very positive people. They promote from within, plenty of opportunity. You can work your way up to your own store fairly quickly.
Cons
Mid managers are untested and frequently do not know how to talk to the team members in order to inspire the correct motivation. They also send mixed messages regarding store/employee standards and manager-friends are treated differently than the rest of the team which can be demoralizing. The fact that these stores are a franchise and not part of the corporation means that as a team member there are not any fringe benefits like there are in other states. One major thing is no health insurance. There is no company-wide support, like the MOD portal and the tuition help, or the other company assistance programs. Also, because it is a franchise, there is no where to go after General Manager of your own store (supposing they open a new one), as the DM is appointed by the franchise owners and is unlikely to change.