Easy Upward Movement but No Upper Management Support - Captain MOD Pizza Employee Review

2.0
Oct 10, 2022
Recommend
CEO approval
Business Outlook

Pros

- Easy opportunities for upward movement, extremely encouraged as well - Extremely inclusive and welcoming environment - Great values and morals - Clear standards and expectations - Opportunity to support great causes

Cons

- No support from upper management - Severe understaffing issues - ended up working overtime every week - Underpaid for the amount of work you put in in terms of industry standard (make almost $5 more at any other company for same amount of work) - Weird benefits program - enrollment periods only happen twice a year and must be meet minimum average hours within the time period to qualify (aka if you get promoted towards the end of an enrollment the period you won’t qualify until the next one over six months later) - Clearly do not listen or take into account what people actually working in the stores have to say about problems (basically did nothing about staffing shortage aside from hiring marketing - offered no support for stores with no staff, expected management from other stores to work at others in the district/just overworked management and staff)

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MOD Pizza Response
3y
Thank you for submitting your review. Would you be willing to provide us further details on your experience to peoplesupport@modpizza.com?

Explore other reviews about MOD Pizza

5.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

There was plenty of opportunity to become a shift lead or trainer. With decent compensation

Cons

Lack of flexibility with hours

3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun place to work, fast paced environment, often pleasant coworkers, flexible schedule, decent tips, great location.

Cons

Original family that started the chain had to sell (2004). The corporation that bought it seems to be trying to run it into the ground. Took away benefits and perks from employees, swapped out higher quality products for cheap, low quality products, and to cut their own costs down, won't allow enough team members to work a shift, leaving us short handed and overworked. Customers paid the price by having excessive wait times for their food and frequently walked out. It was embarrassing! Our store didn't have a manager for a full year, which only added fuel to the fire. What started out as one of my favorite jobs of all time turned into nothing less than a nightmare.

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