GREAT PLACE TO WORK! - Customer Service Representative MSI Employee Review

5.0
Dec 5, 2020
Recommend
CEO approval
Business Outlook

Pros

There are quite a few pros but to just list a few; MSI completely trained me to be able to do my job as if I had done this for years! I had never worked this industry before and find it so interesting and satisfying to see the smiles after helping someone find what they need to bring their vision of a dream space to life. I have never worked for a company that on a regular basis shows appreciation for their employees and the hard work that they put in here at MSI. A simple recognition for a job well done, lunches, and many other tokens of appreciation, and also caring about our families and health through this pandemic go a long way. These are the things that make me personally want to come to work everyday and do my best and also give my all. There are many opportunities to advance in the company. I plan to be a part of this team for many years!

Cons

The only one I can come up with is that I haven't gotten a chance to attend any of the company events due to COVID but that cannot be helped.

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5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing upper management with open door policy

Cons

Every company comes with it's own gossipy coworkers

1.0
Jan 8, 2026
Recommend
CEO approval
Business Outlook

Pros

I wish I could give you a pro RUN away if you can

Cons

Where do I start…. Micromanagement to the max: Dissecting your mileage to your sales visits even though the mileage app sucked and did not work half the time. If you drive their car you can’t even drink water as the camera will alert corporate and you get a nasty email. False promises: only be overnight 1-2 nights a week which was not true Zero training on what’s important Let people sell instead of burying them in worthless tasks Had me train for 8 weeks away from home like I was in the military and I stared at a wall in an office. My wife had a medical scare early on and I mentioned that I would like to be with her with the diagnosis and they still made me travel 8 hours from home. Pretty sure they were forcing me out as I talked to other sales reps and they weren’t under the pressure that I was. It’s not really a real sales job there is no selling your basically and order taker and spend your time trying to figure out the mess of ordering.

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