They dont communicate - Insurance Specialist MUFG Employee Review

They send letters to the customers outlining to the customers that their has been an issue with their insurance & that they have solved the issue & to call the call centre for further information. The call centre are not given any access to the letter its their job to explain, or any deeper level of explanation of what the actual issue was than the customer got on the letter (which the call centre cant see when they call). This ultimately means its somehow the call centres job to explain an issue in further detail to a customer who (via receiving the letter) has had more communication regarding the issue than the call centre!