Pros
- It was okay, cons overtook any good thing that happened.
Cons
Management demonstrates a tendency to implement changes at a rapid pace without adequately assessing performance data, business need, or operational readiness. Significant process changes have been introduced during the BUSIEST period of the year, placing unnecessary strain on employees and creating avoidable disruption. The expectation that staff immediately absorb and adapt to these changes reflects shortcomings in planning, consultation, and change management practices. Despite a substantial investment in training resources, there appears to be little strategic coordination in how these materials are delivered, maintained, or utilised. Employees are often expected to learn through an excessive volume of documentation rather than structured, practical training. The result is inconsistent knowledge, reduced confidence, and avoidable operational errors. These challenges point to deficiencies in leadership’s ability to effectively design, prioritise, and manage training and development initiatives.