Leadership is extremely weak. My direct supervisor is kind but very uninformed about the products, procedures, or day-to-day operations of the department. She rarely has answers when help is needed and often takes a long time to respond. Rather than focusing on genuine customer satisfaction, she prioritizes making a sale at any cost, even if it upsets or annoys the client. And she ALWAYS has to be right.
Hard work often goes unnoticed, while small mistakes are magnified. There’s a culture of criticism rather than recognition. The store manager is overly controlling, speaks negatively about employees behind their backs, and creates an environment of constant stress and tension. Morale drops significantly when she’s present, and several employees have experienced stress-related health issues because of the work environment.
There’s also a complete lack of accountability for misconduct. Instances of racism, bullying, and exclusionary “mean girl” behavior have been brushed aside without real action from leadership. Certain employees regularly haze or alienate others based on assumptions or personal biases, which fosters a toxic and unprofessional culture.
On top of that, employees are constantly scheduled outside of their roles without fair compensation. People are moved into departments they weren’t hired for, and pay isn’t adjusted to reflect the extra responsibilities. When that happens, their actual work is left unfinished — which other employees are then expected to pick up. In some cases, the person who was reassigned gets reprimanded for not completing their original tasks, even though they were pulled away to handle something that wasn’t their job in the first place.
To be clear, most of the team — including many managers — are genuinely kind and hardworking. But a small group of about 4–5 toxic employees create such a negative atmosphere that more than ten people I personally know are actively trying to leave as soon as possible. It’s an emotionally draining workplace that pushes out good people instead of addressing the real problems.
