It could be worse - Sales Manager Macy's Employee Review

3.0
Oct 9, 2014
Recommend
CEO approval
Business Outlook

Pros

Great relationships with the majority of the people that I work with at my store; Employee Discount and knowing the best prices; Great relationship with my boss (the assistant store manager); Full time benefits are decent; Started with 15 days PTO

Cons

Company Values!!! I no longer feel that my values and my belief system line up with those of Macy's. Lots and lots of politics involved. Upper management, meaning at the district, regional, and national level, seem to have minimal understanding of how their stores ACTUALLY run. We are told to lie and pretend everything is going great even though it is a constant struggle to get our work done and to reach their unrealistic expectations. The stores are extremely understaffed, in every aspect and department. I could go on and on but mainly I am unhappy with the way upper management takes advantage of it's employees, not only on the front lines, but on every level. We are shown videos and told constantly by district, regional, and national executives that Macy's is extremely successful and continues to grow more and more every year. However, resources are constantly being downsized, budget cuts are made almost monthly, and employees are expected to pick up the slack with no reward or appreciation for doing so. There is a huge lack of trust between employees and upper management. Many employees feel that upper management couldn't care less about them - which is appears mostly true. This is probably the reason turnover is EXTREMELY high.

Explore other reviews about Macy's

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly and reliable work conditions.

Cons

I have no cons. Enjoyed my time at Macys.

avatar
Macy's Response
1d
We're happy to hear that you enjoyed your time working with us at our Virginia Beach location. Thanks for sharing your positive feedback!
2.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you get ok pto even as a part timer, not physically demanding, good A/C and heating depending on the weather.

Cons

very low pay compared to other businesses, you only get a 40 cent raise every year. same playlist consisting of 15 songs on repeat and it drives you crazy as time goes on. very inconsistent hours they rarely give morning shifts, you only get the more undesirable shifts like closing which ends at 9:30pm. the sales goals will be exceeded and they hours will still be cut especially around the holiday season. numerous amounts of time where i am left alone at the register on a busy day with no backup and still expected to clean fitting rooms and recover the floor with no help. overall no room for growth, started when i was 18 and am now 20 and have not even been considered or offered a higher position, 2 tiny raises is all i got. i overall feel like my position is bottom of the barrel compared to asset protection, jewelry department, and fragrance sales because they get paid better and make commission while doing less easier work. would not recommend and if you do end up working at a Macys use the experience you have and never stop applying to jobs because there really is no growth here.

avatar
Macy's Response
1w
Thank you for your honest feedback as our Sales Associate. If you are open to it and would like to discuss further, please feel free to send us a private message on https://www.facebook.com/Macys/ or https://www.instagram.com/macys/, and include your name, phone number, email address, and store location so we can connect with you directly! Thank you.
See reviews by: Helpful|Rating|Date|All