Very Disappointing - Sales Associate Madewell Employee Review

1.0
Apr 28, 2013
Recommend
CEO approval
Business Outlook

Pros

Great Discount Amazing Coworkers Ok hourly rate for retail Lots of free time outside of work Nice clientele Like the sense of "befriending" customers

Cons

Hours are terrible with no sign of improving. You have to go into the store to get your paper schedule that tells you whether you have a four hour shift or a four hour on-call that probably won't be used. I was promised a certain amount of hours a week when I was hired, like many of my coworkers, and I don't believe anyone would have agreed to work 4 hours a week. Also, schedules are only available 3 days before the next week. There has yet to be any kind of store meeting. With a new store it would be nice to know exactly what is going on especially when hours go from about 30 hours the first week to 4 the next. We don't work on commission, but are encouraged to get high sales goals in order to get hours. Great plan except its hard to show how great of a salesperson you are when working 4 hours in the accessories room. Also two hour closes in which everything needs to be perfect. Overall pay and hours are too low for what they are asking. And morale is very low due to the lack of communication from management.

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5.0
Jul 15, 2026
Anonymous temporary employee
Recommend
CEO approval
Business Outlook

Pros

Staff is wonderful, positive environment

Cons

There are no cons with Madewell

4.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive management and good pay

Cons

Onboarding process was complicated and could have been smoother

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