Horrible experience...are the less than favorable ones being hidden? - Keyholder Madewell Employee Review

1.0
Feb 10, 2016
Recommend
CEO approval
Business Outlook

Pros

The discount policy is pretty good. There is not much else to add here though. Just satisfying the 20 word minimum.

Cons

The company from my perspective was very racist and they exhibited it numerous times through out my employment. I often felt set up to fail by upper level management and I worked there for months without ever being properly trained. They always tell you to reach out to unhelpful people and then hold you accountable for all the help they didn't give you. DMs are anything but helpful and violate HR policies routinely without batting an eyelash. There were other bad reviews on the company for some of the same complaints that I had but I notice that they're missing in favor of more recent positive ones? I have a hard time understanding how this happened if reviews aren't removed.

Explore other reviews about Madewell

5.0
Jul 15, 2026
Anonymous temporary employee
Recommend
CEO approval
Business Outlook

Pros

Staff is wonderful, positive environment

Cons

There are no cons with Madewell

4.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive management and good pay

Cons

Onboarding process was complicated and could have been smoother

See reviews by: Helpful|Rating|Date|All