Money before Patients - always (as a company, not by all individuals) - Patient Service Representative MaineHealth Employee Review

3.0
Jul 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Great coworkers! We were like a big family, we laughed and cried together. They are the reason I stayed as long as I did.

Cons

Patient care was not their first concern. I asked why none of our pediatric patients and their very confused parents couldn't get a patient advocate and was told that they did away with them. There is a huge need for them, and I even offered, but said that it wasn't needed. I think someone should be asking the parents or the patients if they could have used some help before making that decision.

Explore other reviews about MaineHealth

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly people and good work atmosphere

Cons

I can not consider any cons

4.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

I have worked at MaineHealth for over 14 years and have had the opportunity to grow through five promotions. What started as a better job opportunity has become a career I am genuinely committed to. My experience has been positive overall, with strong mentors, good colleagues, and meaningful work that supports people who are helping others. I have generally felt trusted, challenged, and able to grow.

Cons

Healthcare is challenging, and rural healthcare brings real financial and operational pressure. MaineHealth is a large organization, so communication and decision-making can sometimes feel slow or uneven depending on the area. Not every decision will make sense to every employee in the moment, even when there are good reasons behind it. Like most corporate structures, I think communication is something that will always need work.

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