Could be so much more! - Industrial Sales Representative Makita Employee Review

3.0
Sep 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Autonomy, benefits package, most of the people

Cons

The problem with Makita is middle/upper management doesn't give a hoot what the average employee has to say. Input is regarded as complaining and treated as such. If you don't belong to the "boys" or "girls" club, you are just another number and are replaceable. They manage with the "lead by intimidation style" as others have mentioned. "You don't like it, we will find someone else - mentality". Its really pretty sad, this company could be so much more, and I don't feel it is the Japanese culture that is the problem here, but rather a few upper management snobs that think their proverbial you know what doesn't stink! And from a distributors point of view, extremely hard to work with. The marketing team works against the sales team. The customer service team thinks they are more important than the sales team, feel they have authority over such. The whole company needs some new leadership from the top down to structure it for success. Like I said before....it could be so much more!

Explore other reviews about Makita

5.0
Dec 14, 2024
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

Great team with lots of female members

Cons

Everyone has to wear uniform

1.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great work/life balance. - Great teammembers (outside of IT management) - Near market pay. - Good health coverage. - Annual Christmas tool raffle/prizes. - Professional development/e-learning materials are provided. - Working in a beautiful and modern facility (clean and well-kept)

Cons

- Toxic motivation practices by IT management (threats of termination, frequent negative reinforcement, calling out a mistake in a large email group with the intent to embarass the employee rather than addressing it one-on-one, asking other employees their opinion about another employee that is late once what they think about the tardy), - Misleading employees about new opportunities that don't materialize. - Micromanagement practices (reviewing every support incident, reprimanding after a single Teams message sent during a lunch break), - No performance-based raises. - No bonuses (except an $85 gift card annually). - Little-to-no advancement opportunities (layoffs to reduce headcounts were performed in 2023). - Very minimal (almost non-existent) training and sparse knowledge base documentation for new hires. It is mostly sink or swim. - No performance metrics or SLA to determine employee performance. Performance is often measured by emotions and the personal relationship with management.

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